WE'RE HERE TO HELP
Our goal is to provide you with the highest level of client service possible. We have Client Care Specialists available to assist with parts ordering, technical support at no charge, factory start-ups and technical training.
ORDER A PART
**If do you do not know your part number, please contact the service team first at (800) 473-4569 or firstname.lastname@example.org. **
There is no more wait time to submit a part order - you can access the store online 24/7. Also, just to sweeten the deal, we offer free ground shipping and free returns as part of our online ordering experience.
Request your account today: https://parts.cambridge-eng.com/b2b/portal/register/
If you are eligible for a contractor discount, please email email@example.com to get set up to receive your discount!
TECHNICAL PHONE SUPPORT
- We can answer your questions on start-ups, maintenance and help you troubleshoot any issues you may be experiencing.
- Our experienced specialists are available from 7 am - 5 pm CT.
FACTORY START - UP
Scheduling a factory start-up with on of our experienced technicians will provide:
- Overall inspection of the installation
- Verification of the gas supply
- Verification of the electrical configuration
- Implemention of the gas pressure settings
- Calibration of the discharge temps
- Set up and testing of the remote control station
- Personal hands-on training while on site
Through webinars and on-site training at either Cambridge or your facility, we are available to cater your personalized training needs. Training is available for all heater series. Training can include Cambridge product installation options, component descriptions, troubleshooting, control systems education and maintenance. Please contact our Client Care team to set up a custom training session.
NOT SURE WHERE TO START? TALK TO A CAMBRIDGE SPECIALIST.
Our Customer Success Representative can help determine the best path forward for your commercial or industrial HVAC needs. You can either call (888) 919-1887 or fill out the form below.