WE'RE HERE TO HELP
Our goal is to provide you with the highest level of client service possible. We have Client Care Specialists available to assist with parts ordering, technical support at no charge, factory start-ups and technical training.
ORDER A PART ONLINE
You can now access the online store 24/7! You can easily register your account here. **If you need help determining which part you need, please contact the service team first at (800) 473-4569 or firstname.lastname@example.org** If you are eligible for a contractor discount, please email email@example.com before ordering online to get set up to receive your discount.
TECHNICAL PHONE SUPPORT
We can answer your questions on start-ups, maintenance and help you troubleshoot any issues you may be experiencing. Our experienced specialists are available from 7 am - 5 pm CST.
FACTORY START - UP
Scheduling a factory start-up with one of our experienced technicians will provide:
- Overall inspection of the installation
- Verification of the gas supply
- Verification of the electrical configuration
- Implemention of the gas pressure settings
- Calibration of the discharge temps
- Set up and testing of the remote control station
- Personal hands-on training while on site
After Your Start-Up
After start-up, please complete and fax this checklist to the Cambridge Customer Service Group. Receipt of a completed checklist will extend the start date for your warranty period to the date of the start-up, but not to exceed six months from date of shipment.
Through webinars and on-site training at either Cambridge or your facility, we are available to cater your personalized training needs. Training is available for all heater series. Training can include Cambridge product installation options, component descriptions, troubleshooting, control systems education and maintenance. Please contact Mike Bess to set up a custom training session.
NOT SURE WHERE TO START? TALK TO A CAMBRIDGE SPECIALIST.
Our Customer Success Representative, Thomas Little, can help determine the best path forward for your commercial or industrial HVAC needs. You can either call (888) 919-1887 or email at firstname.lastname@example.org.