WE'RE HERE TO HELP
Our goal is to provide you with the highest level of client service possible. We have Client Care Specialists available to assist with parts ordering, technical support at no charge, factory start-ups and technical training.
2021 HOLIDAY HOURS
Cambridge Air Solutions will be closed from 12/27/21, re-opening Monday 1/3/22 in observance of the Christmas holiday. Realizing that our contractor community may still require service during this time, we have arranged for limited business hours for our parts and service staff for 12/28/21 – 12/30/21 to assist with these needs. The best way to engage with our parts department is by using our parts website.
For other inquiries, please email firstname.lastname@example.org or call 888-976-4451.
ORDER A PART ONLINE
You can now access the online store 24/7! You can easily register your account here. **If you need help determining which part you need, please contact the service team first at 888-976-4451 or email@example.com** If you are eligible for a contractor discount, please email firstname.lastname@example.org before ordering online to get set up to receive your discount.
TECHNICAL PHONE SUPPORT
We can answer your questions on start-ups, maintenance and help you troubleshoot any issues you may be experiencing. Our experienced specialists are available from 7 am - 5 pm CST.
FACTORY START - UP
Scheduling a factory start-up with one of our experienced technicians will provide:
- Overall inspection of the installation
- Verification of the gas supply
- Verification of the electrical configuration
- Implemention of the gas pressure settings
- Calibration of the discharge temps
- Set up and testing of the remote control station
- Personal hands-on training while on site
Through webinars and on-site training at either Cambridge or your facility, we are available to cater your personalized training needs. Training is available for all heater series. Training can include Cambridge product installation options, component descriptions, troubleshooting, control systems education and maintenance. Please contact Mike Bess to set up a custom training session.
NOT SURE WHERE TO START? TALK TO A CAMBRIDGE SPECIALIST.
Our Customer Success Representative, Thomas Little, can help determine the best path forward for your commercial or industrial HVAC needs. You can either call (888) 919-1887 or fill out the form below.