Cambridge Air Solutions Launches New Online Parts Store
On October 1, Cambridge Air Solutions officially launched our new Cambridge Parts Store, to better serve our installing contractors and end-users when it comes to purchasing spare parts. With over two hundred of the most commonly ordered parts available on the site, contractors now have the ability to easily order parts any time of day and any day of the week.
Cambridge Air Solutions continually strives to improve the way we support our contractors, and provide a better customer experience. When it comes to ordering much-needed spare parts, we created a solution that gives existing contractors an easier path to purchase of spare parts for existing Cambridge units. The new Parts Store allows them the ability to directly order parts 24 hours a day / 7 days a week without waiting to speak to our customer service team. Before the new Parts Store was available, a contractor’s ability to order parts was limited to our Customer Services hours of operation which limited access to normal business hours Monday through Friday.
For many contractors, the ability to order replacement parts at any time of day was paramount to making their job easier to manage.
To provide the best shopping experience possible, the Cambridge Parts Store provides an easy-to-navigate site with high-resolution images of the individual part along with the part number, price, and description of the part. Parts are available for our SA-Series and S-Series HTHV products and our M-Series line of make-up air units.
An added feature of the Parts Store is the service videos where a contractor can watch up-to-date videos that demonstrate how to repair and replace many of the parts that are available on the site. In addition to these repairs and replacement videos, other how-to videos from our customer service department can be found. Plus, contractors have the ability to check the status of their order, track their order, or find Cambridge Air Solutions contact information if needed. There is also a link that will help them find their local Cambridge Air Solutions manufacturer’s representative.
To make it easy to find the Parts Store site, we have a link on the bottom right corner of the main page of our website.