This lean culture blog was guest-written by Matt Lanham, Regional Sales Manager at Cambridge Air Solutions.

Ask anyone in sales what it’s like to do public speaking and the answer will likely be quite different from the paralyzing fear that some experience. We sometimes take it for granted.  But we all remember that first time we stood up in front of a crowd, trying to remember the lines we memorized, when the question from the back of the room derailed us … yep, there’s that paralyzing fear.

Public speaking, a presentation given live before an audience, remains a common fear for most people. And being able to convey a message, share something personal or educate people plays a vital role in many institutions and in the art of developing solid relationships.

And every day, we practice public speaking by asking our employees to jump in and “take the reins,” although it’s not required.

A daily rhythm

Every morning we experience our morning meeting – a rhythm of anniversaries and birthdays, grateful appreciation ,metrics, improvements and announcements. Scattered inside are stretching, “good mornings” and sometimes hugs (virtually these days). All lead by anyone – literally anyone who wishes to emcee today’s meeting and often share something or anything about themselves.

It’s not about the content, it’s about the action

Inside that sharing, we get to know our emcee better and understand the things that motivate them and things they care deeply about. Sometimes funny, sometimes serious; but we always walk away knowing SOMETHING more about that person, and conversations start to flow. These are the beginning stages of relationship building.

They sign up to do it again ... and again.

It’s some of the first stages of developing leaders. Those that are willing to jump in, mess up or nail it and feel the rush of fear and excitement all in one 20 minute timeframe. It’s about remembering that first time and exuding more and more confidence in subsequent runs in front of your peers and guests. That confidence spills over into small group meetings, peer groups, friends and their home life.

Come witness for yourself

For years I have been saying that our customers love us for a couple simple things – the quality of our products and the ease of doing business with us. None of that is possible without laying witness to our greatest asset and what I refer to as our “secret sauce” – our people and our desire to help build up the leader within them.

Come see us on one of our morning meetings – you will see what we see daily – the growth of our people and the respect we have for one another. Come see us on our journey to improve everything we do – everyday.

A quick rhythm that sets the mood for the day. 

Corporate leaders know that creating daily rhythms can make the difference between a “great idea” and a lasting impact on you and your company. These rhythms can range from a team touchpoint meeting on goals to spending 20 minutes reading up on industry trends and news.   
 

A specific rhythm that makes so much sense logically, but can be hard to exercise is giving daily gratitude. It’s not lost on us that sharing gratitude and showing vulnerability in that manner can seem out of place at work, and uncomfortable for some.
 

We feel that this daily rhythm is incredibly important, so much so that we started doing it “first thing” in our morning meeting, before we go over daily sales and metrics. Our practice includes passing the microphone for people to volunteer to thank someone for their help or share a personal moment of gratitude.
 

One may ask “Couldn’t the 5 minutes a day (30+ minutes a week!) be better used?” We are a manufacturing facility that measures the Takt Time it takes to produce one our our HVAC units. Yes, it could be used elsewhere, but in our opinion - not in a better manner.


According to a Gallup poll, only one in three workers in the U.S. strongly agree that they received recognition or praise for doing good work in the past seven days. Even more, another Gallup Poll shows that 65% of employees haven’t received any form of recognition for good work in the last year! We can all agree, that going an entire year without some feeling of appreciation in your daily work has major impacts.

 

The benefits of daily gratitude that we see:
 

Positivity begets Positivity.

Starting the day with insights to how one person helped another just makes you feel good. It’s not a rat race, we’re all in this together and are better because of one another. And that feeling of positivity is a great way to start the day off on the right foot.
 

You learn a LOT about who your coworkers are outside of work.

People are “whole beings” – they don’t leave their personal matters at the door when they clock into work. During our ‘Grateful Appreciations’ – we may learn that they are celebrating a child’s birthday, or saved up enough to put a down payment on a house – all things to celebrate and understand them as a mother, father, sister, brother, daughter or son.
 

People feel appreciated for their work, and that work becomes a passion.

Though bring kind and bettering a life is reason enough, a feeling of appreciation has an enormous impact on retention, referrals, and employee engagement. We also believe that the pride in one's work equates to producing higher quality products on the plant floor and going the extra mile to help a customer out in a service call - actions that you can't exactly interview for but is reason for celebration and recognition when you see it in your employees.


It's simple, right? Maybe not, but I hope that by now you at at least see the importance. Start with a personal goal of seeking out three people to express your thanks. I imagine, you'll find that you exceed this goal on the first day once you're consciously doing it. See how it can really take impact on your organization once you introduce it as a company goal - to give gratitude on a daily basis.