BLOG

How Internal Culture Drives Customer Success

1 MIN READ

Recently our President, Doug Eisenhart, was a guest on "The Manufacturing Executive" podcast hosted by Joe Sullivan. "The Manufacturing Executive" podcast aims to explore the strategies and experiences that are driving midsized manufactureres forward. On this episode Doug and Joe talk about how creating strong organization health internally translates into customer success. Because when your people are all rowing in the same direction, and they're owning and embracing their roles, amazing thing start to happen for your customers too.

Search any of our blogs by one of the following categories:

Is it “Heating & Ventilating Technology” or “Ventilating and Heating Technology?” That is the Question!

3 MIN READ

As our clients navigate HVAC system design for high bay facilities such as distribution centers or industrial manufacturing plants, they are often asked to recommend a design that accomplishes 3 key deliverables. Learn more.

Move from Presenting to Selling for Improved Sales Results

3 MIN READ

Have you ever found yourself in this situation? You go to a meeting ready to engage in a discussion and you wind up listening to a presentation that includes a massive data dump.

Indoor Air Quality…It Really is Important

2 MIN READ

According to the Environmental Protection Agency the average American spends 93% of their life indoors…. 87% is spent indoors at their work and home and the other 6% is spent in their automobiles. With that much time spent inside we should all be more concerned with Indoor Air Quality.

People Comfort - How Does It Effect Your Bottom Line?

3 MIN READ

People Comfort - How Does It Effect Your Bottom Line?

Your Customers Define Your Value; Customer Advisory Boards provide the framework to listen

2 MIN READ

LEAN Sales Cycle - What are you doing to apply LEAN principles to your sales process?

3 MIN READ

One might describe the Sales Cycle as the time it takes to obtain an interested prospect through a customer purchase order and finally through the ongoing post-purchase customer engagement. If you look at the Sales Cycle in 3 stages, you may find it easier to look for waste in the sales process. Waste will reveal itself in time, motion, over processing and/or wasted human potential of associates.