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Manufacturing Day 2022

1 MIN READ

Manufacturing Day is a celebration of modern manufacturing meant to inspire the next generation of manufacturers. It’s a celebration that provides an opportunity to showcase all that manufacturing has to offer, and what it means for our country, our economy, and the lives of millions of Americans.  This year for Manufacturing Day Cambridge had the privilege of hosting students from the Francis Howell school district. These students are individuals that are interested in pursuing a career in manufacturing or are intrigued by what options exist. They were able to take a tour of the plant, and engage with a few current Cambridge employees. Our team members shared their own career paths and what their experience has been like in the manufacturing industry.  Cambridge also had internal celebrations for Manufacturing Day. We made it into a week of celebration to show appreciation for our hardworking team. In true Cambridge style we celebrated with lots of food as well as some new shirts.  Manufacturing Day is a great way to engage the community and work on our goal of bringing glory and dignity to manufacturing. If ...

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What to expect on the journey to be SHARP Certified

3 MIN READ

Achieving SHARP certification (Safety and Health Recognition Program) is one of the most prestigious honors a small business can receive. SHARP recognizes small businesses that have used OSHA's consultation program and have shown they have operational excellence when it comes to safety.  Cambridge first heard of SHARP through MODOL and the Missouri On-Site Safety and Health Consultation. We are a culture that puts safety first so we became very interested in SHARP certification.  How Does a Business achieve SHARP certification? Obtaining SHARP certification is a serious undertaking that requires dedication from internal staff and an investment of time and resources to achieve success. To start, you can: - Request a consultation visit that involves a complete hazard identification survey by calling 573-522-SAFE or filling out an On-Site Application - Involve employees in the consultation process - Correct all hazards identified by the consultant - Implement and maintain a safety and health management system - Agree to notify your state Consultation Project Office before making any working changes or introducing new hazards into the workplace.    Planning for success means planning for obstacles When we decided to begin this journey, we knew it was not going to be accomplished quickly ...

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Your Customers Define Your Value; Customer Advisory Boards provide the framework to listen

2 MIN READ
Truly understanding your customer’s needs and the value they place on your products and services is paramount to success in business. Defining and refining your value to the customer takes total organizational alignment. Alignment around the importance of the information and collaboration around collecting it, communicating it, and acting on it are vital. [caption id="attachment_199" align="alignnone" width="300"]value concept handwritten on blackboard value concept handwritten on blackboard[/caption] Customer Advisory Boards are a great way to engage the leadership in your own organization. They allow you to capture candid feedback on measuring existing corporate value statements against your messaging across the company. Are your value statements landing? Do they resonate with the people receiving them? What would your customers say is most important to them? Customer Advisory Boards provide three major benefits to an organization. 1. Deepening Relationships with Customers 2. Understanding Your Customer’s Value Language 3. Identifying Your Product/Service Gaps Deepening Relationships: People do business with people they like. Putting people together with one purpose, “How can we help one another achieve more together?” or better yet, “How can I help you over achieve for your organization? My win is wrapped up in yours.” Putting your customers together with your business leaders across the enterprise can create awesome bonding and momentum. Understanding Your Customer’s Value Language: We all want to be spoken to in our own value language. I can be just as guilty as the next of projecting what I think is important to customers rather than speaking in their terms. “Energy efficiency is important to building owners and facilities managers,” I state. The customer stated, “Energy efficiency is really important to owners, but I also want to cut 2% out of the total costs of the project. That is more important right now. Can you help me do that?” How valuable is your proposed solution in the language of the customer? Go well beyond economic value to draw out all things valuable and then have your Customer Advisory Board rank them. Then, and this is key, change your language based on their responses and challenge the list continuously through an ongoing Advisory Board engagement process. Identifying Your Product/Service Gaps: Through intentional questioning, you can uncover items requiring your organizations attention. What is the number one problem you are facing with the use of our product? Share with us any challenges you’ve had with our products? What else have you experienced? How many times has that occurred? How would you suggest we improve what we’re doing? What are others doing in this space that you feel is innovative? A great way to clear the session of any fear of sharing “bad news” is to coordinate a pre-Advisory Board survey that probes into improvement areas. Also, don’t defend or justify any mistakes or gaps. Just reply, “Thank you for sharing that.” Your customers will share openly if their input is appreciated and not explained away. Build an Advisory Board and you’ll build a deeper relationship with your customers, knowing how to speak their language and fine tune your products/services for success. Have you created or participated on an Advisory Board? I’d love to hear your experience in the comments below.